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Notes

  • Sizing - 1 point = ?1 week

No.

Project title

Project description

Activities

Team role

Sizing

Est Total

Scope of work/notes

Status

Deadline

1

Apprivo Customer Servicing Portal Phase 1 - Mortgages

UI best practice update, mobile responsive & AA accessible

  • UX Discovery
    - Stakeholder

  • Wireframe & prototypeUI Design

  • UI Production & prototype

  • User validation testing

  • Customer Branding x2

  • UX

  • UX

  • UI

  • UI

  • UXUI

  • 1

  • 11

  • 2

  • 11

  • 2

  • 1

67

Mobile wireframes prototype completed & arranged stakeholder/customer review of prototype.

UI design resourced in

Assumes Dark and Light mode

Mobile, tablet and desktop

Status
colourRed
titlePRIORITY
Status
colourGreen
titleIN PROGRESS

2

Apprivo Customer Servicing Portal Phase 2 - Mortgages & Savings

Evolution of Ph1 portal with new functionality and workflows based on customer insight for Mortgages & Savings

  • UX Discovery
    - Competitor
    - Stakeholder
    - User

  • Wireframes
    - Concept
    - Design
    - Wireframe prototype

  • UI design
    - Design concept
    - Design system update
    - Design development
    - UI design prototype

  • User validation testing

  • UX

  • UX

  • UI

  • UX

  • 3

  • 2

  • 23.5

  • 1

89.5

Started competitor benchmarking and analysis of enterprise eBanking portal

Assumes Dark and Light mode

Mobile, tablet and desktop

Status
colourGreen
titleIN PROGRESS

3

Optimo

Improve the usability and workflows of the existing Optimo product based on customer insight

  • UX Discovery
    - Competitor
    - Stakeholder
    - User

  • Wireframes
    - Concept
    - Design
    - Wireframe prototype

  • UI design
    - Design concept
    - Design system updates
    - Design development
    - UI design prototype

  • User validation testing

  • UX

  • UX

  • UI

  • UX

  • 3

  • 2

  • 3

  • 2

10

Team project kick off completed

Assume Light mode/Dark mode included

Desktop only

Assumes item 10 & 11 have been completed, as using the Apprivo design system.

Status
colourGreen
titleIN PROGRESS

4

Apprivo Retention Portal : Consumer

Customer feedback amends and dark mode version of portal for all customers

  • UI (branding/Dark mode)

  • UI

  • 1

1

finova brand dark mode completed. Rolling out customer versions of dark mode.

Includes Suffolk BS

Status
colourRed
titlePRIORITY
Status
colourGreen
titleIN PROGRESS

5

Apprivo Retention Portal : Consumer ph2 TBC

Post-launch analysis of the consumer portal. Improvements based on customer feedback/analytical data

  • User validation research

  • Analytics analysis

  • Insight reporting

  • Iterative design solution wireframes

  • UI design development

  • UI design prototype

  • User validation testing

  • UX

  • UX

  • UX

  • UX

  • UI

  • UI

  • UX

  • 1

  • 1

  • 0.5

  • 1

  • 0.5

  • 0.5

  • 1

5.5

Assumes analytics in place at launch. Setting up , config and trial reporting.

6

Apprivo Retention Portal : Broker

Broker version of the retention journey

  • UX Discovery
    - Stakeholder
    - User

  • Wireframes
    - Concept
    - Design
    - Wireframe prototype

  • UI design
    - Design system update
    - Design development
    - UI design prototype

  • User validation testing

  • UX

  • UX

  • UI

  • UX

  • 1.5

  • 1

  • 1.5

  • 1

5

Assumes

  • Based on a variation of the consumer journey but slimmed down

  • Research include speaking to Lender and Brokers

  • Desktop and mobile

  • Darkmode

7

Broker CRM : Case and Product UI

UI design of the case and product interface

  • UX Discovery (remaining panels)

  • Discovery (case)

  • Wireframes (product)

  • Wireframes (case)

  • UI design development

  • UI design prototype

  • Design system maintenance (AA)

  • User validation testing

  • UX

  • UX

  • UX

  • UX

  • UI

  • UI

  • UI

  • UX

  • 1

  • 1

  • 1.5

  • 1

  • 2

  • 0.5

  • 1.5

  • 2

10.5

Broker Channel see this as the next part of the CRM to focus on improvements.

Wireframes have been started.

Initial concepts completed for customer pitch

2 approaches - best practice improvements vs improved UI based on user insight/testing. TBC

Status
colourRed
titlePRIORITY

Status
colourYellow
titleON HOLD

8

Broker CRM : Main Dashboards

UI design of the CRM’s main dashboards.

Also includes looking at the main site UI.

  • UX Discovery

  • Wireframes

  • UI design development

  • UI design prototype

  • User validation testing

  • UX

  • UX

  • UI

  • UI

  • UX

  • 1

  • 1

  • 1

  • 0.5

  • 1

4.5

Broker channel see Main dashboard plus Case and Product UI as one project. Critical for the LSL/Primus opportunity.

Design work also to include looking at how the new UI design can be implemented across the rest of the CRM with out breaking it.

9

Broker CRM : Rest of UI?

What should be updated?…

  • UX Discovery

  • Wireframes

  • UI design

  • User validation testing

  • UX

  • UX

  • UI

  • UX

  • User Preferences/settings?

  • One man band pre-configs?

  • Helper wizards (eg create case)?

10

Apprivo

We need to do discovery because it will affect other smaller Apprivo projects

  • UX Discovery
    - Stakeholder

  • UX

  • 2

2

  • estimate based on two roles

  • Apprivo configuration activity (eg Optimo)

  • Apprivo use activity (eg Enhanced tasks)

11

Apprivo

UI design foundation for all Apprivo projects

  • UI discovery

  • UI concepts

  • UI design system creation

  • UI design system maintenance

  • UX

  • UI

  • UI

  • UI

  • 1

  • 1

  • 2

  • 2

6

Assume 3 concept UI ideas with review/refinement

12

Apprivo: Enhanced Tasks

From concept to reality… inc client branding

  • UX Discovery

  • Wireframes

  • UI design development

  • UI design prototype

  • User validation testing

  • UX

  • UX

  • UI

  • UI

  • UX

  • 1

  • 1

  • 1

  • 0.5

  • 1

4.5

Design estimates assume item 10 & 11 have been completed

13

Apprivo: Documents

From concept to reality… inc client branding

  • UX Discovery

  • Wireframes

  • UI design development

  • UI design prototype

  • User validation testing

  • UX

  • UX

  • UI

  • UI

  • UX

  • 1

  • 1

  • 1

  • 0.5

  • 1

4.5

Design estimates assume item 10 & 11 have been completed

14

Mobile app

  • UI design updates

  • User validation testing

  • UI

  • UX

  • ?

  • 2

2?

  • Savings account application

  • Account management

Status
colourYellow
titleOn hold

15

Cookies

Product switch trial (One trust?)

  • Implementation

  • UX

  • 1

1

  • Product Demo

  • Stakeholder acceptance

  • Client acceptance

  • Installation

Status
colourPurple
titleTrial

16

Product Analytics

Optimo trial (Smartlook?)

  • Implementation

  • Analytics analysis

  • Insight reporting

  • UX

  • UX

  • UX

  • 1

  • 1

  • 0.5

2.5

  • Product Demo

  • Stakeholder acceptance

  • Client acceptance

  • Installation

Status
colourPurple
titleTrial

17

Configurator Promotor

  • User validation testing

  • UX

  • 0.5

0.5

  • Insights

  • Iterative improvement

18

Broker ID

Improve main UI, design new panel management interface and notifications feature

  • UX Discovery

  • Wireframes

  • UI concepts

  • UI design development

  • UI design prototype

  • User validation testing

  • UX

  • UX

  • UI

  • UI

  • UI

  • UX

  • 1

  • 1

  • 1

  • 1

  • 0.5

  • 2

6.5

Early concept wireframes created based on internal stakeholder insight.

19

Intermediary Manager

TBD

20

Broker CRM Customer Portal : Post Launch analysis TBC

Post-launch analysis of the customer portal. recommended improvements based on customer feedback/analytical data

  • User validation research

  • Analytics analysis

  • Insight reporting

  • Iterative design solution wireframes

  • UI design development

  • UI design protoype

  • User validation testing

  • UX

  • UX

  • UX

  • UX

  • UI

  • UI

  • UX

  • 1

  • 1

  • 0.5

  • 1

  • 0.5

  • 0.5

  • 1

5.5

Post launch analysis of the full live version

...

  • Dedicated UX/UI team on Broker/Lender channels??

  • No PM time in estimates

  • UI production vs UI Creative

  • UX Design vs UX Research