Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

The Cashflows integration allows CRM users you to take/request payments for fees.
This feature is only available for fees that are due from customers. (i.e. you cannot request payments for fees due from a lender/provider)

Table of Contents
maxLevel6
minLevel1
include
outlinefalse
indent
exclude
stylecircle
typelist
printabletrue
class


Panel
bgColor#EAE6FF

Taking Card Payments in the CRM

  • To take payment for a fee, click the “Take Payment” link in the actions column of the table on the commissions panel.

  • This will take you to the payment page, where you can enter the customer’s card details.

Panel
panelIconId1f512
panelIcon:lock:
panelIconText🔒
bgColor#F4F5F7

Security
The card capture fields are embedded in the CRM but hosted by Cashflows, who take care of all of the processing and security.

  • Once the payment has been requested, the page will then automatically update and show an alert to inform the you that the payment has succeeded, failed, or is still processing.

  • In addition to this, once the request for the payment has been processed by Cashflows, a notification will be generated.

Panel
panelIconId1f4b7
panelIcon:pound:
panelIconText💷
bgColor#F4F5F7

Commission
If the fee has participants set to receive commission, the commission due dates will be automatically set based on the lead time configuration for the participant.

Panel
panelIconId1f504
panelIcon:arrows_counterclockwise:
panelIconText🔄
bgColor#F4F5F7

Status Update
If the fee is on a protection product, the product will not automatically change to a status of paid, and so this will need to be done manually if it is applicable.

image-20240711-132823.png
image-20240711-141127.pngimage-20240723-073111.pngimage-20240723-074137.png

Panel
bgColor#EAE6FF

Sending Payment Links in Emails

image-20240711-112126.png


Panel
bgColor#EAE6FF

Receipts in the CRM & in the Cashflows Portal

  • When a payment is successfully taken for a fee, the receipt of the fee is automatically updated, and the cashflows reference is kept in the reference field.

  • You can use this reference to search for the transaction in the cashflows portal should you need to.

image-20240711-143138.png
image-20240711-143754.png