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Using a case abandon reason
Once you have a list of case abandon reasons to choose from you can start using them against your products.
To begin open your case and find the product you wish to abandon by clicking on the tabs that appears beneath your applicants on your case.
Figure 7 - Case page
Once the product has loaded look for the Application Details Panel.
Figure 8 - Application Details Panel
Within this panel there is a check box called 'Case abandoned', check this box to continue.
Figure 9 - Application Details Panel - Case Abandon displayed
To utilise your case abandon reason list, add the abandon date and then use the 'case abandoned reason' drop down box to select a reason. Add some text if appropriate and click 'save' on your bottom navigation bar. (See Figures 10 and 11)
Figure 10 - Case Abandon Reason filled out