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Section

eKeeper CRM Support & Help Guides



Articles in this series

Page Tree
rootGetting Started

Introduction

Your workflow appears on the homepage in your eKeeper CRM and allows you to see an overview of the number of products you currently have active and where they sit in your business process. An example of the workflow as it might appear on the eKeeper CRM homepage is shown to the right. Each row is labelled under the status column and represents a point in your business process. We call these points in your process a stage or status. 

This guide will show you how to setup new stages, and how to apply these to the products in your system. 


Expand
titleExample Workflow



Creating a new stage

To being look for system settings which appears in the top navigation bar on any page within the eKeeper CRM.


Figure 1 - Top Navigation Bar



Next look for the Product Setup section and click stages to continue.


Figure 2 - Stages


Expand
titleProduct Setup Section (System Settings)


You will now see a list of the existing stages in the your system (see right). To create a new stage click New Stage in the bottom navigation bar.


Figure 3 - New Stage



Expand
titleExisting Stage List Example


You should have at least one archived stage

  • Default Lead time - The lead time specifies until a product should be moved to the next stage in the workflow.

  • Completion Stage - This tick determines if a case is completed or not. Cases at these stages will obtain a completion date and product expiry date

    • Expand
    titleExisting Stage List Explained

    There are several columns of information displayed here:

    • Sequence Number - This determines the order in which the stages appear.

      Tip
      titleTip

      Keep your sequence numbers 10 or 20 apart as this will allow you to slot additional stages in between others, later.

    • Stage Text - This is the name of the stage.

    • Stage Type - The stage type determines milestones in your process:
      • New lead - this is a point where the product is still a lead and has not been submitted yet
      • Normal - Your product is submitted or signed up at this point
      • Follow-up - This is where your completed products should be. This stage type is designed to house your products until you need to recontact them based on the deal term/product expiry.

      • Archived - This houses your non-proceeding cases.

    Tip
    titleTip
    Warning
    titleImportant

    You should on set this against Normal type stages and your firstfollow-up type stage.


  • Commission Trigger Stage - This tick determines when your incoming commissions receive a due date.

    Warning
    titleImportant

    You should on set this against Normal type stages and your firstfollow-up type stage.


  • Active Processing Stage - This determines whether this stage is active and available to use.

    Tip
    titleTip
    Leave this switched off if your are still initially configuring your workflow and then turn this on for your stages once you are happy with the workflow

    .

    Action - Contains

  • Action - Contains two links Edit and Edit Simple Tasks for Stage

    • Edit - This allows you to edit the setup for the stage

    • Edit Simple Tasks For Stage - Here you can assign the checklist items that will appear at this stage.


    • There are two panels on this page:

    Stage Details

    The stage details panel contains the initial setup options for the stage. Fill out the fields as required to continue. 



    Expand
    titleExisting Stage List Explained

    There are several columns of information displayed here:

    • Sequence Number - This determines the order in which the stages appear.

      Tip
      titleTip

      Keep your sequence numbers 10 or 20 apart between each stage you create, as this will allow you to slot additional stages in between others, later.


    • Stage Text - This is the name of the stage.

    • Stage Group - Stage groupings are predefined groups for your stages. you can configure these from the system settings menu. Stage Groups can be used to report against later on.
    • Icon - The icon is a representation of this stage. This will display in reports you run where the stage is displayed.
    • Stage Type - The stage type determines milestones in your process:
      • New lead - this is a point where the product is still a lead and has not been submitted yet
      • Normal - Your product is submitted or signed up at this point
      • Follow-up - This is where your completed products should be. This stage type is designed to house your products until you need to recontact them based on the deal term/product expiry.

      • Archived - This houses your non-proceeding cases.

        Tip
        titleTip

        You should have at least one archived stage


    • Default Lead time - The lead time specifies until a product should be moved to the next stage in the workflow.

    • Completion Stage - This tick determines if a case is completed or not. Cases at these stages will obtain a completion date and product expiry date

      Warning
      titleImportant

      You should on set this against Normal type stages and your first follow-up type stage.


    • Commission Trigger Stage - This tick determines when your incoming commissions receive a due date.

      Warning
      titleImportant

      You should on set this against Normal type stages and your first follow-up type stage.


    • Active Processing Stage - This determines whether this stage is active and available to use.

      Tip
      titleTip

      Leave this switched off if your are still initially configuring your workflow and then turn this on for your stages once you are happy with the workflow.


    • Show in Diary - Turning this on prompts a a user to create a diary entry when moving a product into this stage.

    • Show ticklist - This function controls whether your supporting documents will appear when you click on the name of the stage via the homepage. See below for an example of how these supporting document entries are displayed within the stage.


      The following three options are available to choose from.
      • Don't Display in mortgage listings - This prevents supporting document information from displaying against the stage
      • Display summary in mortgage listings - This will show a single column providing an overview of the combined requested support documents.
      • Display full info in mortgage listings - See screenshot, displays a column for each supporting document entry


    Applies to Products

    eKeeper CRM allows you to specify a differnet workflow against different products. The Applies to products panel stages is where you can specify which products this stage will apply to.