The specific user permission needs to be enabled to allow users to produce letters on products.

Home > System Settings > User Permission Groups & Set Permissions > Click edit on the user group you wish to update

For this you would need to navigate to

Launch the Microsoft Edge browser and enter the following URL edge://extensions/ and enable

Enable theAllow extensions from other storestoggle

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, in the bottom left of your screen,

This will be at the bottom of the page on the left.After you turn this on, open a pop-up window, which will show asking to allow the extension.

You will need to click allow.

After allowing the extensions, you will need to install the “Document Editor Launcher for eKeeper CRM” from the below link:

Document Editor Launcher for eKeeper CRM - Chrome Web Store (google.com)

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https://chrome.google.com/webstore/detail/document-editor-launcher/jlgiebagoededdbpmclnglmdlagfpdhe

Copy & Paste this link into your Edge browser.

Once you press the “Add to Chrome” button, a pop up will show asking you to either “Add Extension” or “Cancel”

You will need to press Please select “Add Extension”

Once this has been completed, the extension will be added to your Microsoft Edge browser.

Now navigate to and click the extension icon, located at the top bar of your browser screen.

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Next, click on the 3 dots against the “Document Editor Launcher for eKeeper”

Navigate to the extensions page and click the “details”link against the document editor and “Allow bottom left of this page place a tick against the following:

• Allow In inPrivate”

• Allow access to file URLs

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You can now close this page.