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Common Issues

When using Gmail as your email provider then there are a few common issues you might run into.:

2 Factor Authentication:

If you use 2 factor authentication on your Gmail account then you will need to enable use something called an App Password. Here is a guide from Google on how to set up App Passwords on Gmail. Once you have created an app password you will need to use this as your SMTP password in your user details (Here is our guide on Setting up Your Outgoing Emails).

Less Secure Apps:

Once of the most common issues people run into is Gmail blocking the integration due to a setting called Less Secure App Access. Here is a guide from Google on how to enable Less Secure App Access if it is blocking you from using the email integration.

Captcha Issues:

If an error message appears telling you to log into Gmail directly then this is because Gmail is trying to display something called a captcha which unfortunately the eKeeper system isn’t able to display. To resolve this issue navigate to this link https://accounts.google.com/b/0/DisplayUnlockCaptcha and click “Continue”. This will remove the captcha requirement for 10 minutes allowing you to set up the integration and send a test email, after sending one email you won’t need to use the link or do a captcha again.