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Section

eKeeper CRM Knowledge Base


Section


Expand
titleArticles in this series

Page Tree
rootWhats New in eKeeper CRM?



Contents

Table of Contents
excludeContents


Introduction

Reports in eKeeper CRM have changed from our MortgageKeeper and CommercialKeeper products. Previously reports were handled with the advanced search function, which you found via the search box at the top of your MortgageKeeper or CommercialKeeper system. Now we have a dedicated Reports button on the homepage, Additionally you now have the ability to create new search views in your system which enables you to customise the reports that you run in eKeeper CRM.

Below is a list of the changes we have made to the reporting functionality within the eKeeper CRM

  • Reports are accessible via a dedicated reports button (found via the homepage)
  • You can now create your own search views using eKeeper CRM.
  • Saved searches now appear by default as soon as you enter the reports page



Info
titleWhat are search views?

Search views are the columns of data that display in your search results. For example when you run a search, you may wish to display the applicants name, mortgage amount, date completed. eKeeper enables you to create specific search views which displays these fields of information.


Info

Saved searches are a set of criteria that you use frequently for example, you may regularly run a report on the number of cases that sign-up during a particular date range, who have no associated life cover product.


Below is a comparison between the existing reports in MortgageKeeper/Commericialkeeper and eKeeper CRM


MortgageKeeper/CommercialKeeper

eKeeper CRM

Accessing reports

Previously the reports area was accessible via the advanced search link in the top right of you page. eKeeper CRM now has a dedicated Reports button on the homepage

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Setting your search criteria

Previously your search criteria was split across a number of tabs. These were used to narrow down your search results. 

Now the the eKeeper CRM Reports enable searches on applicants, cases or products. Each menu provides multiple sets of criteria for the relevant search area, below is an example when a user clicks the New Mortgage Desk Search option. 

Note

Note that the names of your search buttons on this page may appear different as the product related buttons will take their names from the names of your products.



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Saved Searches

Saved searches now have a dedicated reports page, to access this all you need to do is click the 'reports' button on the homepage. 

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Saving your searches

To save a set of criteria look for the new 'Saved Searches' panel page (see  the two screenshots to the right). This should appear to the left of your criteria selection page and enables you to load in criteria from existing saved searches but also create new saved searches based on the criteria that is currently selected.

Once you save a set of criteria, your report (saved search) will appear on the reporting homepage.


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