Diary entries can be added into your chosen calendar by two methods:
You have full control on which diary entries appear in your calendar, to avoid un-wanted reminders clogging-up your calendar, this is done by nomination the system 'Dairy Type'.
Diary synchronisation cannot be enabled unless Email syncing has been selected |
Against a user it is possible to specify whether diary entries for that user should synchronise with a third party system. If it is turned on then only diary entries of types that are also set to synchronise will be synchronised.
The checkbox to turn on synchronisation for a user is only enabled if the following criteria are met -
Email synchronisation must be turned on for the user.
A valid email address must be entered.
The email address must be unique amongst all users that have diary synchronisation turned on.
Diary entries can be downloaded in the form of an iCalendar formatted file (.ics), for import into a mail client such as Outlook or Gmail.
Diary entries that meet the following criteria will now feature a ‘Download’ button in the footer of the edit window:
Non-recurring
Associated with an Entry Type that has diary syncing enabled
The users assigned to the diary entry are included as attendees in the iCalendar file (without duplication).
The organiser of the iCalendar event is the CRM user who created the diary entry. Responses to the event invite, from the attendees, will be sent by default to the email address of the organiser.
There are two scenarios whereby an organiser will not be included in the iCalendar file:
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The iCalendar file can be imported by double clicking it (if you have a desktop client) or by clicking ‘Add Calendar’ through the web app interface: