After Submitting Your Ticket

Owned by Emily Broom
Last updated: Oct 20, 2020
1 min read

Once you have submitted your ticket it will be displayed on the next screen. The image below displays an example of raising a ticket for the “Raise an Issue” type request however any type of ticket will look very similar.

 

The main sections inside of the ticket are the folowing:

  • Description: The initial information that you provided.

  • The ticket status: This appears next to the description and will change as we process this ticket.

  • Activity: Here will be any update from status changes to comments updating you on the progress of your ticket.

  • Comment box: Here you can add anything further onto the ticket or respond to other comments that have been made, You can also attached files to comments by clicking the little photo icon.

  • Notifications on/off: By clicking this button you can choose whether to recieve email updates about this ticket, it is on by default.

  • Share: here you can share the ticket with an individual by email. Simply click the link, type an email and click share.

  • Shared With: This lists the individuals you have shared your ticket with, your name will be displayed by default.