Ask For Help

Owned by Emily Broom
Last updated: Oct 19, 2020
2 min read

If you are wanting further information on a particular feature in the eKeeper system then click on the “Ask for Help” button inside of the eKeeper service desk.

Once you have clicked on the button you will be presented with the form below to fill in.

 

 

Field

Description

Field

Description

Raise this request on behalf of

This defaults to the name and email of the person submitting the issue. If you are submitting a query on behalf of another user, you can change the name that is displayed.

Summary

Here you can enter a single line summarising the issue e.g. "I cannot upload a file to my case"

Description

Here you can include a description of the issue you are experiencing and

Try to include as much information as possible, this will increase the speed at which we resolve your query. A typical ticket should include the following:

  • A list of steps leading up to the issue

  • A description of what you are expecting to happy

  • A description of what is actually happening.

Attachment/ Screenshot

Here you can drag and drop files that will help us diagnose and resolve your issue.

Adding a screenshot of any error messages or outcomes of the issue will help us diagnose your query more quickly.

Product

Here you choose what product you are using.
This will typically be MK-V5.