Introduction

This guide will explain how you can setup your outgoing commission payments.

Outgoing commission payments in eKeeper CRM are handled using participants.

You can use participants to setup rules for how their payments are automatically calculated.

User Permissions

Home > System Settings > User Permission Groups & Set Permissions > Edit (against the user group you wish to update).

The specific user permission needs to be enabled to allow users to edit the ‘participant types'

What is a participant?

Participants are third parties who are involved in your case, they can be both internal and external entities, who are participating in a commission payment. For example:

Internal:

The business writer (adviser)
The company (your firm)

External:

An introducers (estate agency)
The network (AR firms)

What are commission amounts?

eKeeper handles commissions on incoming and outgoing perspectives.

What are Incoming commissions:

These are fees that you earn on your products e.g. proc fee, broker fee etc.

What are Outgoing commissions:

An outgoing commission value is calculated as a portion of the full incoming commission amount. These amounts are paid to introducers, advisers etc.

How are commission amounts calculated?

Outgoing commission amounts are associated with participants, so in order to pay an individual, they must be added to the product in question as a participant.

Adding a participant to a product

This section explains how to add a participant to your cases both as an existing, pre-configured, participant as well as a brand new participant which is configured for commissions whilst adding them to your products.

Adding an existing participant to a product

To begin open your product and find the participants panel (figure 1).

Figure 1 - Participants Panel on a product

Participant Panel

The participants panel contains a list of the currently associated participants for the product you are currently viewing.

To add a participant to your product click the Add Participant link (figure 2)

Below is a description of the columns of information that are displayed against each participant:

Type - This is the role that the participant plays in this product e.g. estate agent, adviser, introducer etc.
Name - this is the name of the individual participant listed
Company - This is the company that the participant is affiliated with
Due Commission - Some participants are involved in the case, but are not likely to receive commission. If this is blank then this means that this participant is not due any commission on this product.
Total Commission - if the participant has been setup to receive commission then the total that his participant is due to receive on this product is listed here.
Contact - If you have contact information entered against this participant then a number of logos will appear. These will allow you to send an email, send an SMS, produce a document or visit the participant's website.
Action - The action column contains an edit link which is what can be used to view detailed information against this participant or disable the commissions calculation for this participant, on this product

Figure 2 - Add Participant link

You will now see the participant address book (right).

To continue adding an existing participant to your case, use the search box, Participant Filters or Page Navigation Buttons (figures 3, 4, and 5 respectively) to find the participant that you wish to attach to your product.

Figure 3 - Search box

Figure 4 - Participant Filters

Figure 5 - Page Navigation buttons

Once you have found your desired participant click select next to the participant (figure 6)
Figure 6 - Participant row (select button highlighted)

participant address book

Participant Address Book

Adding a new participant to your product

To add a new participant to your product, first open the product and then finder your participants panel

Below is a description of the columns of information that are displayed against each participant:

Type - This is the role that the participant plays in this product e.g. estate agent, adviser, introducer etc.
Name - this is the name of the individual participant listed
Company - This is the company that the participant is affiliated with
Due Commission - Some participants are involved in the case, but are not likely to receive commission. If this is blank then this means that this participant is not due any commission on this product.
Total Commission - if the participant has been setup to receive commission then the total that his participant is due to receive on this product is listed here.
Contact - If you habe contact information entered against this participant then a number of logos will appear. These will allow you to send an email, send an SMS, produce a document or visit the participant's website.
Action - The action column contains an edit link which is what can be used to view detailed information against this participant or disable the commissions calculation for this participant, on this product

Figure 7 - Participants Panel

To add your new participant to your product click the add participant link in the top of the panel (figure 8)

Figure 8 - Add Participant link

You will now see the participant address book (right). Click the New Participant button located in the bottom navigation bar (figure 9) to continue.

Figure 9 - Bottom Navigation bar

Participant Address Book

Saving your participant

Once you have filled out all the panels where necessary click the Save and Close button, which appears in the bottom navigation bar

The participant you have created will now be available for all future cases. If you have set your participant to automatically add to your products then your participant will start to add for any new product you create from this point forward.

Tip

Once you have clicked save and close you can still change the rules and details for a participant by heading to Homepage > Address book > participants and searching for your desired participant.

Service Desk

Adding Participant(s) to a product