Password Reset Process
Introduction
You can manually reset your password by setting up your license specific security question and answer.
WARNING
The service desk will not reset your password without taking you through security protocols, which will include verification from the named account holder for your system.
Security procedures are there for both parties protection, in order to safeguard against any unauthorised access to your eKeeper CRM.
TOP TIP
If a coworker has the appropriate user permissions, they will be able to change your user password. This will be a lot quicker than asking the service desk to perform the request.
Resetting your Password
Should you forget your password, select the 'reset your password' link
Enter your email address.
IMPORTANT
This has to match the email address recorded against your user profile.
The email should arrive within 5 minutes.
Once received use the 'Reset your password' link
Provide your security question answer
Once your security question has been answered you will be able to change your password
If successful you will be redirected to your login page with a prompt advising of a successful reset