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How would you exploit left hand nav? e.g. tabs with products, bigger sections such as Documents
In product view, what’s most important for you to see at the very top?
What actions do you perform the most often, and you would like to have quick access to them?
Do you think applicants panels should be always visible? For example when you are in a product view, do you still want to see big applicants panels? How often?
In terms of products view - what's more important to identify the product? Product type or product reference (e.g. street name, ref numbers currently)
Do you associate stages with icons? Does it work? Would you prefer text over an icon?
does all the data presented in Application Details and Product Details makes sense for him? It seems that some of the data should be somewhere else
General questions
What would be the best solution for a situation when you create a case and you don't know what product to assign? Is adding a "New Enquiry" a good solution? Do you use it?
Would “global” notes feature be useful for you?
desktop vs mobile - for creating and managing cases?
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Which view is more legible for you? Blocks (e.g. applicants) or table? (e.g. current product)
What do you think about separating and grouping some panels instead of showing them all at one page? Or you prefer to have everything on one page, and have links that will scroll to the relevant panel (show 2 screens).
Would you like to be able to define your own groups with panels?
Ask about the idea of UI changing based on the current stage and showing relevant data