...

To explain this in more detail, this section of the user-guide willcover will cover the following:-

1. Organisational Structure
   This section explains how your organisational structure could be configured. More information is available under the 'Management' section of the user-guide.
2. Ownership
   This section explains how ownership of clients, applications and commission records are established and managed for viewing rights.
3. Configuring Viewing Rights
   This section explains how to configure your staff viewing rights based on your organisational Structure and Ownership of Records.
4. Using Viewing Right Controls
   This section explains all the sections and pages in SENRO affected by viewing right controls.
5. Configuring and Using Access Controls
   This section explains how to configure the Navigation and Function Controls to restrict staff access to selected sections, Pages and specific functions.

...

Organisational Structure

You can configure in SENRO an organisational structure that supports large Network/Aggregation Groups, toSmall practices and Sole Traders. For smaller companies the configuration can be simple and easytofollow and for large groups the configuration can be comprehensive but user-friendly. The diagram below demonstrates the structures that can be configured.

NB: The green dotted line representsasole trader to small practice configuration.

HEAD OFFICE

BRANCHES

HEAD OFFICE

COMPANIES

COMPANY

BRANCHES

COMPANY STA

HEAD OFFICE

INTRODUCER

COMPANIES

INTRODUCER

BRANCHES

INTRODUCER

CALL CENTRE

COMPANIES

CALL CENTRE

Image Added

• The Company Branch represents the location Company Staff operate from, for prospect/client

...

• relationships.
• Black arrows indicate

...

• how the organisational structure is connected. E.g. Company Staff are

...

• connected

...

• to a Company Branch, which is connected toa Company.
  NB:

...

• A Company can own multiple branches, and a branch can have multiple staff. A branch can

...

• also be owned by multiple companies, and a member of staff can workfor multiple branches.
• Red arrows

...

• represent additional relationships between the organisations. E.g. Introducer

...

• Branches can be associated to a specific Company Branch or

...

• Company Staff. Company Branch

...

• can also be linked to Head Office Branch, such as regional offices.

...

...

...

Team Configuration

You can create multiple teams in SENRO, and each team has a single 'Team Leader'. These members and leadercan either by Company Users, or Head Office Users. The Red dotted line below demonstrates a team structure.

Refer to 'Team Configuration' under the Management section of the user-guide for more information on configuring and using teams. This section of the user-guide will explain 'Team Viewing Rights'.

HEAD OFFICEImage Added

BRANCHES

HEAD OFFICE

Clare

(Team Lead)

Ownership

COMPANIES

COMPANY

BRANCHES

COMPANY STA

Tom

John

HEAD OFFICE

INTRODUCER

COMPANIES

INTRODUCER

BRANCHES

INTRODUCER

CALL CENTRE

COMPANIES

CALL CENTRE

SENRO Assigns Ownership to client/prospect records at 3 levels, which are shown in the table below.

The relationships must belong to:-

Company Branch

Company Staff

...

Ownership

SENRO Assigns Ownership to client/prospect records at 3 levels, which are shown in the table below. 

The relationships must belong to:-

• Company Branch
• Company Staff

Relationships are assigned to a 'Company Branch' and 'Company Staff' , as Advisers need to be set up underthisstructureunder this structure. But there mustbea must be a relationship between these parties. This means the Company Staff Member must have the 'Company Branch' linked tothem to them in their staff profile. The relationshipofrelationship of a client/prospectcannot prospect cannot be owned by an adviser and branch that are unrelated, it is critical that the adviser works for the branch. Throughout the system, where relationships are entered you will see 2 dropdownsdrop downs, as shown below.

* Branch

* Adviser

Youcan use the Search Tool to help vou

finda branch nameor adviser, if vou are

a largecompanvwitha long listof

options.

When you selecta Image Added

When you select a 'Company Branch' when entering relationships, only 'Company Staff' assigned to that Branch will appear in the Adviser/staff dropdowndrop down. This also works the other way around, so if you select from the 'Company Staff / Adviser' dropdown drop down first, then any branches that the staff member is linked to will appear in the 'Company Branch' dropdowndrop down. You must selecta select a 'Branch' and 'Staff' (Adviser) for every ownership record.

...

...

...

...

...

The page at https://'Æ31staff.senro.com.au says:

Lis

This staff member cannot be removed from this branch as active relationships exist with

prospects/clients shared between this branch and staff member. Please transfer these relationships

first.

Image Added

Please note that relationships with clients and prospects can only belong to a Company Branch and Company Staff.a.

1. Head Office Staff cannotown relationships with Client or Prospect records.

...

1. Introducers are assigned to the client prospect relationshipasa 'Source'.

...

1. Call Centres have no ownership with a client or prospect record.

...

Ownership Management Table

A client record is owned at 3 levels. This gives the flexibility to change the ownershipeitherata singlelevelor ownership either at a single level or all levels. These levelsare levels are as follows:

Ownership

Relationship

Prospects & Clients

Application

This is not available for

prospects; they must

be converted to a

clien t to add

applications

Commissions

This is not available for

prospects; they must

be converted to a

clien t to add

applications

Section / Page

Managed

This is entered in

the Prospect /

Client Overview

Entered in the

Progress Page

Entered in the Fees

Page

Notes

This is the most important relationship, as it determines accessto

the majority of the system. Aclient can have relationships with

more than one Company Staff member. However, each client has

a 'Primary Relationship' with at least one Company Staff Member.

This is considered the main adviser.

Every application has a progress page to manage who owns the

application. This is normally the adviser responsible for

submitting the business. The 'Relationship' ownership may

change as the clients, or the compam/s circumstances evolve.

However, the 'Application Ownership' should always stay the

same, as it's the audit trail of who took responsibility for the

advice given to the customer when the sale was made.

NOTE: Applications can be added that were not arranged In

House. When you select 'In House = No' then the adviser and

branch ownership is disabled and these cases do not appear in

your reportsor pipeline. However, the benefit is being able to see

all your clients existing arrangements under their Portfolio page,

regardlessto whether they were In House or not.

Every application has a fees page to manage who the commission

should be paid to. This is normally the adviser and branch who

owns the application under the progress page. However, you do

have the flexibility in SENRO to change this. For example, if a Trail

300k' is sold.

You do not have to own the 'Relationship' with the clientto have

the commission ownership.

Configuring Viewing Right Options

This section covers:-

Ownership Viewing Right Options:-

Viewing Rights Based on Organisational Structure

Viewing Rights Logic

NB: Call Centre Staff have full viewing rights to client and prospectdata.

controlson howyoucan restrict their access to permitted areas.

Owne rship Viewing Right Options:-

Please refer to navigation

Your viewing rights use different logic for differentsectionsof SENRO. For example, you maybe set up

with permissions only to see your own clients, but permissions to see your administrator's activities.

To manage these situations, viewing rights are divided in the following 4 categories, each part of the

system will reference one or more of these viewing right settings.

Viewing Right Option Details

Client View

Activity View

Activity Create

Commission View

This determines which clients you can view

where ownership logic is referred to.

This determines whose activities you can

view under selected activity management

tools.

This determines which staff users are

viewable and selectable when assigning

tasks, cases, reviews, appointments etc.

There are several commission calculations

that determine how much of a fee record is

distributed between relevant parties. This

determineswhich values you are permitted

Head

Office Staff

Available

Available

Available

Unavailable

(defaulted)

Company

Staff

Available

Available

Available

Available

Introducer

Available

Available

Unavailable

(defaulted)

Unavailable

(defaulted)

This is not applicable for

to see. E.g. The value of money paid

Head Office Staff.

between the Head Office to the Company

may be restricted to an Adviser (Company

Staff).

NB:The defaultedsettingsare as follows:

Introducer 'Activity Create: Each Introducer is assigned to an adviser (Company Staff).

automatically be assigned to this user.

Introducer 'Commission View: Introducers can only view their own commission value.

All activities will

HeadOffice Commission View: Head Office have full commission viewing rights on the applications they are

permitted to see under Activity view.

Viewing Rights Based on Organisational Structure

1. Configuration Options for Head Office Users:-

Head Office

Branch View

Full Team View

Head Office Full

Vie w

Viewing all records that belong to the 'Company Branches' linked to the 'Head Office

Branches' that the Head Office User is linked to.

This is a great tool for Head Office Staff, such as 'Regional Managers' who look after 'Company

Branches" in o specific area.

This means the Head Office User can view all records belonging to the Company Staff of the

teams that Head Office User is associated to. You can use team filters to filter by different

team names.

Viewing all records that belong to all Company Staff Users.

There is not restriction; this should grant full access to every client/prospect records

2. Configuration Options for Company Staff Users:-

Own View

Full Team View

Restricted Team

Vie w

Available for Activity

View Only

Branch View

Company View

This means the Company Staff Users will only be able to view Client/prospect records,

where they are the designated owner.

This means the Company Staff Users will only be able to view Client/prospect records

belongingto the Company Staff Users, in the team that they are also assigned to. You can

use team filters to filter by differentteam names.

This means the Company Staff Users will only be able to view Client/prospect records

belongingto the Company Staff Users, in the team that they are also assigned to where

they also own the 'Relationship'. You can use team filters to filter by different team

ames.

This would be used for advisers who share a PA. They will need to see the 'PA 'sacfivities in

the workflow (team view) but you don't want them to also see the other activities

the PA has assygned to other Advisers

This means the Company Staff Users will only be able to view Client/prospect records

belongingto the Company Staff Users assigned to the same Company Branch/es they are.

ACompany Branch is owned by 'Compam/. If the user has Company View, then they will

be able to view all records under the Company/ies that their branch is owned by.

3. Configuration Options for Introducer Users:-

Introduce r Company

Vie w

Introducer Branch

Vie w

Introducer Own View

Viewing clients and applications where the IntroducerCompany (which the introducer user

isassigned to) is assigned as the 'Source Motivation'.

Viewing clients and applications where the Introducer Branch (which the introducer user is

assigned to) is assigned as the 'Source Trigger'.

Viewing clients and applications where the introducer user is assigned as the 'Source

Detail'.

NB: For more information on Introducers, refer to the Source Configuration section of the user-guide.

Viewing Rights Logic

This section explains which 'Viewing Rights Option' is referred to when determining which records can

be viewed and accessed in the system.

Opportunity Manager

Workflow Diary

Awaiting Approval

P rospect Bank

Client Bank

Access to Client / Prospect Files

Pipelines

Marketing

Reports

Create Activities in Notes Page

Sending Communications

Creating CalenderGroups

Selecting Ownerships

ViewingCommission Values in Pipeline

ViewingCommission Values in Fees Page

Viewin Commission Values in Re rts

Client View

Activity

View

Activity

Create

Commission

View

When 'Client' view is referred to, it is checking the ownershipofthe records. The table below

demonstrates which ownership is checked.

P rospect Ban k

Client Bank

Access to Client / Prospect Files

Pipelines

Access to Client / Prospect Files From

Pipelines

Marketing

Reports

Access to Client / Prospect Files From

Re rtsSection

Detailed Access Controls

Relationship

Application

Commissions

The following tables explain the detailed functions and links throughout the system that will be

controlled by the various viewing rights.

Viewing rights are applied to the following:-

This refers to all sections where the 'Adviser/Branch ' dropdo wns are available.

Create and Match Search — Existing Branch / Adviser

Create and Match Search — Allocated Branch / Adviser

Create and Match Search Results— Add Prospect

Create and Match Search Results — Add Company / PersonalClient

Create and Match — Create Opportunity

Opportunity Manager — Reallocate Opportunity

Appointment Diary — Group Cale nder Settings

Appointment Diary — Create Appointment

New / Edit Prospect Overview

New / Edit Personal and Company Client Overview

Convert P rospect — Office Details

Add Advice and Recommendations (From Advice and Recommendations Page)

Notes Page- Activity Create

Notes Page — Send Communication

Message Book— Create Message

Workflow Diary — Create General Task

Workflow Diary- 'Quick update Tool' — Set Activity For. (Client & Management Activities)

Workflow Diary- 'Quick update Tool' — Send Communication To. (Client & Management

Activities)

Workflow Diary— Management Activities, pop ups for Name and Activity.

Ownership Transfer — Authorised Owner

Create and Match - Existing Adviser

Create / Edit Prospect

Existing Arrangements (All P rogress pages)

ExistingArrangements (All Fee Pages— Add / Edit Fee and Fee Splits)

Add New Applications (from Portfolio Page — All Existing Arrangements)

Add New Mortgage Application (From Loans Page)

ClientCare 'Add Opportunity'

Create New Marketing Campaign

The following Sections will have logic applied, as per the Head Office Branch Logic:-

This refers to all sections where filters forCompany Staff/company Branches are applied, oractivities

are disp layed.

Awaiting Approval (By Allocated Adviser / Branch)

Opportunity Manager & Filters

Workflow Diary & Advanced Filters

Task Report Filters

Performance Report Filters

Pipeline & Filters

Marketingsearches (use updated By)

Marketing Campaigns

Campaign Monitor

The Following sections have applied:-

This refers to all sections and links, which provide access into a client or prospectfile, orlook upsfora

client / prospect name.

Client Bank & Filters

Prospect Bank & Filters

Create and Match — Select Result

Opportunity Manager — Edit Icon to update Opportunity

Opportunity Manager — Links

Message Book— Links to Client files

Workflow Diary — View Client Contact Details (Pop up on Clients Name)

Workflow Diary — update Activity (Pop up on Status)

Workflow Diary —Edit / update Opportunities

Workflow Diary —Edit / update Activities

Pipeline —View File Icon

Pipeline — Shortcut link on Client Names to Client File.

Pipeline —Security and Loan Details Pop up

Overview Bars — Links to Clients Name (Where joint relationships are owned)

Overview Bars — Change P referred Contact Pop up (Where joint relationships are

owned)

Overview Bars — Email / Notes/ SMS/ Portfolio Icons (Where joint relationships are

owned)

Existing Arrangements- (Overview Bars) Search for a Client

Client Care Notes — Send Communications to recipients (Where joint relationships are

owned)

ClientCare Communications —Selecting recipients (Where joint relationships are

owned)

P rospect Re- import — Cannot update prospect records without rights

P rospect Convert — Se lect Match (requires Ownership Transfer)

P rospect Import— Select Match (requires Ownership Transfer)

Marketingsearch Results— All Searches with Client / Prospect Data

Event Management — Add Attendee

Event Management— Links on Client Names to Client File.

Event Management— update / Edit Attendee

P romotion Management — Add Client to P romotion

Promotion Management— Links on Client Names to Client File.

Promotion Management— Edit/update Clients

Marketingsearch Results— Links on Client Names to Client File.

Existing Marketing Campaigns (edit page) — Links on Client Names to Client File.

MarketingCampaign Monitor (View Campaign) - Link on Client Name and View/print

buttons that gain access to Client files/clientdata.

Task Report— View button to Client/p rospect file

Performance Report— Links on Client Names to Client File.

Performance Report— View Buttons to Client File

NB: There are currently no access level controls for commissions. This will be introduced with V4.5.

you currently have access to accounts, you can filter by all companies, branches and staff.

Example:

Some sections requireActivity ViewandClient Viewing Rights. Forexample, you maybe an 'Application

Ownedforaclient who has transferred their relationship toa new adviserwithin the company. You will

be able to view any historical applications in the pipeline and reports, but without the 'Relationship

Ownership' you will not be able to gain access to the client file, unless you have viewing rights to see the

newadviserclientrecords. E.g. Yourclient viewing rightsaresetto 'Company View'. In this instance,

the pipeline is referring to the 'Activity View' (who wrotetheapplication), in which case is you. But to

open thefile it's checking 'Client Viewing Rights', (who has the current relationship), in which case it isn't

you, therefore it will check if you have 'Client Viewing Rights'forthe current adviser's records. If so, you

will be able to gain access to the file.

Head Office Workflow Diary Viewing Rights

For Head Office Staff, the Workflow Diary refers to 'Activity Viewing Rights'. However, it only displays

Head Office Company, Branch and Staff activities. Head Office Staff do not have viewing rights to

company activities. All other sections that refer to Activity Viewing Rights, reference the relationships

between Head Office and Company Branches.

Example:- The Opportunity Manager uses 'Activity Viewing Rights', this means a Head Office User will

see all Opportunities assigned to Company Staffunderthe Company Branch linked to the Head Office

Branch, that the Head Office Useris assigned to.

In Workflow Diary the Head Office user will see all activities assigned to the Head Office Users of the

same Head Office Branch.

Commission Viewing Rights

The system enables you to pay commissions to various parties, below is an example of how you can

configure your Commission Viewing Rights:-

1. Show All Values

2. Hide Channel Net and Company Gross Values

3. Only Show ChannelGrossand Distribution Values

NS: Distribution values are atv•iser introducer paymen&

Based on which option you select, the values will be displayed in the Fees Page, Pipeline and Reports as

shown in the table below:

Channe I G ross

Payment

Level

Channel

G ross

Rule

Channel

Compan'/

G ross

Compa

Rule

Compa n'/

Adviser

G r055

Adviser

Rule

Adviser

Network

Subscriber

Example

S 1,000

S 1,000

S 1,000

goo

goo

5450

Adviser

Subscriber

Example

S 1,000

goo

goo

5450

Notes

This is the value of commission entered in the

system, or generated from the product search,

which would be paid b'/ the product provider.

This is the amount of commission deducted a

The company is determined b'/ the Winer of the

'Company Branch' that submittedthe business. A

branch can have more than one Company cwner, in

this instance the 'Company Gross Value' would be

divided between the companies based on their

ownership percentage of the branch

This is the amount of paid to the company.

This is the amount the company receives into their

bank account.

This is the value of the gross Company Gross

commission the adviser is responsible for

generating.

This is the percentage of commission the adviser will

be paid

This is the amount of money the adviser will receive.

Option

Option

x

x

Option

x

x

x

x

IMPORTANT: You can create more complex commission structures, allowing introducer payments,

adviser splits, multiple company ownerships, bonusesetc. Please refer to the commission guide for

more information.

Setting your Viewing Rights in Head Office and Company Staff

This can be accessed under the staff profiles, please refer to the relevant section of the user-guide for

more information. The configuration of these pages has been explained in the pagesabove.

System Access tab under the Head Office Staff

Sygem Acceg

Acuss

Select the desi red Access a nd

Viewing Rights for your staff.

Cent R.ts:

Activity

Office

Refer to the Head Office Staff

user-guide for a step b'/ step

process in setting up your Head

Office Staff user

System Access tab under the Company Staff

Click Add to set up

O Add

new View I ng user

rights

Click the 'Add button so a

historical record is kept should

access setti mgs cha nge for the

Select the desi red Access a nd

Viewing Rights for your staff.

Refer to the Company Staff user-

guide for a step b'/ step process

insetting up vour Company Staff

Configuring Access Controls

This section explains viewing permissions which can be restricted by:

Functionality Controls

Navigation Controls

Functionality Controls

If you provide access to a section of SENRO but want to prevent certain functions, these can be

managed under function controls.

Referto the management section ofthe user-guidefordetails about setting up thefunction controls in a

staff p rofile.

Available Function Controls:-

The following function controls are available, see screen shot below:

Change Universal Hold Out

in Contact Controls

Application Details

Change Com pany

Generated Sources in Files

Commission Override

Commission Fee Types in

Pipelines and Repons

Credit or Debit in the Fees

Page

Verify Fees in the Fees

Page

Add Fee Expectations in the

Fees Page

Refers to the Contact Controls tab and the means b'/ which a customer

would like to be contacted. Your marketing team mavwi5hto conduct an

analysis of customers contacted and their responses, for example b'/

email compared to those contacted b'/ letter, vou ma'/ turn off the ability

for Vour advisers to change this information. Therefore when this

function is set to 'Disallcw', the adviser cannot amend the preferred

contact options when using the Marketing feature. When set to 'Alb""

thevcan amend this data.

Refers to the Progress page where application details are set, such as the

Channel, Branchand Adviser details. When this function is set to

'Disallcw', the broker cannot amend the Channel, Branchand Adviser

informationafterthe product is initiallventered. When set to 'Alb""

the'/ can.

Refers to the Source Mode, Source, Trigger, Source details etc entered

into the Progress Page. When this function isset to 'Disallc""" the broker

cannot amendthi5 informationand when set to 'Alb"' they can. This is

toensure data integritvwithin all products entered.

Refers toa users abilitvto xerride a setcommission rule applied to the

Channel, Company, Introducer or Adviser. Overriding commissionwill

createa new version of the fee. This function is normally given to the

Finance Ma nager.

Refers toa users abilit'/to view commission values in the Business

Pipeline pagesand Performance Reports. This is dependent on a users

System Access Viewing Rights a nd Navigation settings.

Refers toa users abilitvto pa'/ in money to a fee expectation entered

againsta polio/ record, that is to credit or debit a fee. This is dependent

ona users Navigation settings.

Refers toa users abilit'/to verify and confirm a change made to a fee

'case resulting ina change to the fee expectation.

Refers a users abilitvto create a fee expectation. This is dependent on a

users Navigation settings.

Available Function Controls Continued.„ .

Fee Histowin the

Fees Page

Select Function in

the Fees Page

View Fee

Dependencies in the

Fees Page

Edit Fee Expectation

in the Fees Page

Delete Function in

the Fees Page

View Engine

Function in the Fees

Page

Implies whether a user has the abilit'/to view any historical data on the

fee page. E.g. the fee expectation value has been amended resulting in a

change to the fee expectation. This is dependent on a users Navigation

settings.

Refers toa users abilit'/to view the credits and debits made against a fee

record.

Refers toa users abilitvto view fee dependencies recorded in one single

pop up screen, this is information required to calculate the commission

Refers toa users abilitvto make amendments to a fee expectation.

Refers toa users abilitvto delete a fee record.

Refers toa users abilitvto view the commission engine workings. The

commission engine pruides a step b'/ step of calculations appliedto the

fee record and the algorithm taken to get to the final value/5.

Page 10 of the

user-guide

Page 7

Page 7

Page g

See Pipeline &

Performa nce

Report

Page 8

Page 8

Page 8

Page 8

Page g

Page 8

Page 8

Function available

inV4E

Page 8

Below is a screen shotof the Functionality Controls page:-

Click 'Alb" All' to give accesstoa full

section (see titles in grey) or 'Denv All' to

restrict access to particular sections in one

click

EDIT t_SER AARRTHt_R

Clicka single radio kev under the

appropriate header to 'AllcnWor 'Denv

access to si ngle pages.

Navigation Controls

You can use the 'Navigation Controls' to disable access to selected sections and pages of SENRO. This

allows you to customise the navigation for each user, and restrict access to unauthorised areas.

The full navigation is managed, and to save time you can create 'Default' user settings, assigned to users

under 'Access Controls'. This means you can create a single navigation setting and apply it to multiple

staff, givingyou one place to update and modify access settingas required. Alternativelyyou can tailor

the navigation for every individual user.

Referto the management section ofthe user-guidefordetails about setting up thefunction controls in a

staff profiles. Please see below a sample screen shot of the navigation controls page.

Click Yes' to use Default Navigation

Setti configured withi n Access Controls

or 'NS to customise the navigation

Clicka single radio kev

under the appropriate

header to 'Alluror 'Denv

access to si ngle pages.

Click 'Alb" All' to give access

toa full section (see titles in

grey) or 'Denv All' to restrict

access to particular sections

in one click„ Image Added

Configuring Viewing Right Options

This section covers:-

• Ownership Viewing Right Options:-
• Viewing Rights Based on Organisational Structure
• Viewing Rights Logic

Ownership Viewing Right Options:-

Your viewing rights use different logic for different sections of SENRO. For example, you maybe set up with permissions only to see your own clients, but permissions to see your administrator's activities.

To manage these situations, viewing rights are divided in the following 4 categories, each part of the system will reference one or more of these viewing right settings.

Viewing Rights Based on Organisational Structure

1. Configuration Options for Head Office Users:-
   Image Added
2. Configuration Options for Company Staff Users:-
   Image Added
3. Configuration Options for Introducer Users:-
   Image Added

Viewing Rights Logic

This section explains which 'Viewing Rights Option' is referred to when determining which records can be viewed and accessed in the system.

Image Added

When 'Client' view is referred to, it is checking the ownershipofthe records. The table below demonstrates which ownership is checked.

Image Added

Detailed Access Controls

The following tables explain the detailed functions and links throughout the system that will be controlled by the various viewing rights.

'Activity Create' Viewing rights are applied to the following:-

This refers to all sections where the 'Adviser/Branch ' drop downs are available.

• Create and Match Search — Existing Branch / Adviser
• Create and Match Search — Allocated Branch / Adviser
• Create and Match Search Results— Add Prospect
• Create and Match Search Results — Add Company / PersonalClient
• Create and Match — Create Opportunity
• Opportunity Manager — Reallocate Opportunity
• Appointment Diary — Group Cale nder Settings
• Appointment Diary — Create Appointment
• New / Edit Prospect Overview
• New / Edit Personal and Company Client Overview
• Convert Prospect — Office Details
• Add Advice and Recommendations (From Advice and Recommendations Page)
• Notes Page- Activity Create
• Notes Page — Send Communication
• Message Book— Create Message
• Workflow Diary — Create General Task
• Workflow Diary- 'Quick update Tool' — Set Activity For. (Client & Management Activities)
• Workflow Diary- 'Quick update Tool' — Send Communication To. (Client & Management Activities)
• Workflow Diary— Management Activities, pop ups for Name and Activity.
• Ownership Transfer — Authorised Owner
• Create and Match - Existing Adviser
• Create / Edit Prospect
• Existing Arrangements (All P rogress pages)
• ExistingArrangements (All Fee Pages— Add / Edit Fee and Fee Splits)
• Add New Applications (from Portfolio Page — All Existing Arrangements)
• Add New Mortgage Application (From Loans Page)
• ClientCare 'Add Opportunity'
• Create New Marketing Campaign

The following Sections will have 'Activity View' logic applied, as per the Head Office Branch Logic:-

This refers to all sections where filters for Company Staff/company Branches are applied, or activities are displayed.

• Awaiting Approval (By Allocated Adviser / Branch)
• Opportunity Manager & Filters
• Workflow Diary & Advanced Filters
• Task Report Filters
• Performance Report Filters
• Pipeline & Filters
• Marketingsearches (use updated By)
• Marketing Campaigns
• Campaign Monitor

The Following sections have 'Client View Logic' applied:-

This refers to all sections and links, which provide access into a client or prospect file, or look ups for a client / prospect name.

• Client Bank & Filters
• Prospect Bank & Filters
• Create and Match — Select Result
• Opportunity Manager — Edit Icon to update Opportunity
• Opportunity Manager — Links
• Message Book— Links to Client files
• Workflow Diary — View Client Contact Details (Pop up on Clients Name)
• Workflow Diary — update Activity (Pop up on Status)
• Workflow Diary —Edit / update Opportunities
• Workflow Diary —Edit / update Activities
• Pipeline —View File Icon
• Pipeline — Shortcut link on Client Names to Client File.
• Pipeline —Security and Loan Details Pop up
• Overview Bars — Links to Clients Name (Where joint relationships are owned)
• Overview Bars — Change P referred Contact Pop up (Where joint relationships are owned)
• Overview Bars — Email / Notes/ SMS/ Portfolio Icons (Where joint relationships are owned)
• Existing Arrangements- (Overview Bars) Search for a Client
• Client Care Notes — Send Communications to recipients (Where joint relationships are owned)
• Client Care Communications —Selecting recipients (Where joint relationships are owned)
• Prospect Re- import — Cannot update prospect records without rights
• Prospect Convert — Se lect Match (requires Ownership Transfer)
• Prospect Import— Select Match (requires Ownership Transfer)
• Marketing search Results— All Searches with Client / Prospect Data
• Event Management — Add Attendee
• Event Management— Links on Client Names to Client File.
• Event Management— update / Edit Attendee
• Promotion Management — Add Client to Promotion
• Promotion Management— Links on Client Names to Client File.
• Promotion Management— Edit/update Clients
• Marketingsearch Results— Links on Client Names to Client File.
• Existing Marketing Campaigns (edit page) — Links on Client Names to Client File.
• MarketingCampaign Monitor (View Campaign) - Link on Client Name and View/print
• buttons that gain access to Client files/clientdata.
• Task Report— View button to Client/p rospect file
• Performance Report— Links on Client Names to Client File.
• Performance Report— View Buttons to Client File

Example:

Some sections require Activity View and Client Viewing Rights. For example, you maybe an 'Application Owned for a client who has transferred their relationship to a new adviser within the company. You will be able to view any historical applications in the pipeline and reports, but without the 'Relationship Ownership' you will not be able to gain access to the client file, unless you have viewing rights to see the new adviser client records. E.g. Your client viewing rights are set to 'Company View'. In this instance, the pipeline is referring to the 'Activity View' (who wrote the application), in which case is you. But to open the file it's checking 'Client Viewing Rights', (who has the current relationship), in which case it isn't you, therefore it will check if you have 'Client Viewing Rights' for the current adviser's records. If so, you will be able to gain access to the file.

Head Office Workflow Diary Viewing Rights

For Head Office Staff, the Workflow Diary refers to 'Activity Viewing Rights'. However, it only displays Head Office Company, Branch and Staff activities. Head Office Staff do not have viewing rights to company activities. All other sections that refer to Activity Viewing Rights, reference the relationships between Head Office and Company Branches.

Example:- The Opportunity Manager uses 'Activity Viewing Rights', this means a Head Office User will see all Opportunities assigned to Company Staff under the Company Branch linked to the Head Office Branch, that the Head Office User is assigned to. In Workflow Diary the Head Office user will see all activities assigned to the Head Office Users of the same Head Office Branch.

Commission Viewing Rights

The system enables you to pay commissions to various parties, below is an example of how you can configure your Commission Viewing Rights:-

1. Show All Values
2. Hide Channel Net and Company Gross Values

3. Only Show Channel Gross and Distribution Values

   Note
   title N.B.
   Distribution values are adviser introducer payments

   
   

Based on which option you select, the values will be displayed in the Fees Page, Pipeline and Reports as shown in the table below:

ChanneI Gross

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IMPORTANT: You can create more complex commission structures, allowing introducer payments, adviser splits, multiple company ownerships, bonuses etc. Please refer to the commission guide for more information.

Setting your Viewing Rights in Head Office and Company Staff

This can be accessed under the staff profiles, please refer to the relevant section of the user-guide for more information. The configuration of these pages has been explained in the pages above.

System Access tab under the Head Office Staff

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System Access Tab Under the Company Staff

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Configuring Access Controls

This section explains viewing permissions which can be restricted by:

• Functionality Controls
• Navigation Controls

Functionality Controls

If you provide access to a section of SENRO but want to prevent certain functions, these can be managed under function controls.

Available Function Controls:-

The following function controls are available, see screen shot below:

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Available function controls Continued......

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Below is a screen shotof the Functionality Controls page:-

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Navigation Controls

You can use the 'Navigation Controls' to disable access to selected sections and pages of SENRO. This allows you to customise the navigation for each user, and restrict access to unauthorised areas.

The full navigation is managed, and to save time you can create 'Default' user settings, assigned to users under 'Access Controls'. This means you can create a single navigation setting and apply it to multiple staff, givingyou one place to update and modify access settingas required. Alternativelyyou can tailor the navigation for every individual user.

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