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Once you have opened the file attachments screen you should see something similar to figure 2 below. You download and open existing attachments by clicking on their name under the item column. If you want to remove an attachment click the edit link and follow the instructions.
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By default the attachments screen shows documents attached to the case, however there is a drop down which will allow you to change the view to tick list (support documents). |
Figure 2 - File attachments screen
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