When submitting a ticket you have 6 options to choose from, these are displayed below. It is important to select an appropriate type when submitting a ticket so that your response is dealt with quickly.
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Ticket Type
Description
Raise an Issue
The system is not working as you expected
Access Issues
If you are unable to access your eKeeper CRM
Ask for Help
Request information on a particular feature in the system
Make a General Request
If you have a general request regarding your system
e.g If you would like your company logo updated or the welcome message in your portal changed
Request a New Feature
If you would like to request a quote for a new feature in the system
Give us Feedback