Do you use Case Summary view (why, why not), or you go straight into products?
What informations would you like to see in Case Summary view?
Do you use Timeline and Quote(s) tabs?
Do you think applicants panels should be always visible? For example when you are in a product view, do you still want to see big applicants panels?
How would you exploit left hand nav? e.g. tabs with products, bigger sections such as Documents
What are your primary actions in Case view
What would be the best solution for a situation when you create a case and you don't know what product to assign? Is adding a "New Enquiry" a good solution?
General
Content
Integrations