If you see the message shown above, this is more than likely caused by the API Key, Please log in to Toolbox and generate a new API key and add it to your integration setup under your user profile on the CRM. If you are unsure how to generate the API then please click here for instructions.
If you see a message like this then this can be more than likely an issue with the mapping of a fact find question. Check on the Vulnerable pages of the fact find.
Toolbox Error Response: Address Line 1
This issue will typically occur when the ‘Address Line 1’ field has no data entered against it on the applicant(s) profile
To resolve this issue open the applicant profile(s) on the case, and make sure that ‘Address Line 1’ has been filled out.