Common Toolbox Errors

If you see the message shown above, this is more than likely caused by the API Key, Please log in to Toolbox and generate a new API key and add it to your integration setup under your user profile on the CRM. If you are unsure how to generate the API then please click here for instructions.

If you see a message like this then this can be more than likely an issue with the mapping of a fact find question. Check on the Vulnerable pages of the fact find.

Toolbox Error Response: Address Line 1

This issue will typically occur when the ‘Address Line 1’ field has no data entered against it on the applicant(s) profile

To resolve this issue open the applicant profile(s) on the case, and make sure that ‘Address Line 1’ has been filled out.

If you are seeing this message shown in the screen shot below when sending over to Toolbox

This is most likely due to the fact that you have “None” set to “no” on the Vulnerable section on the front cover of the fact find. But you have still set some of the vulnerabilities to “no” as well. If you have set any of the vulnerabilities then you will need to If you set the “None” question to “no” that means that your client does have vulnerabilites and so you would need to mark any such vulnerabilities as yes.

Once you do that you should not get that error again.