How to manage your licences
Your eKeeper licences are what ensure your user's can log into your eKeeper CRM. If a user does not have an allocated licenses then the user will be prompted with a message stating that they are not logged in.
This Maintain Licences page (right) displays the current active users in your eKeeper CRM. Against each is a checkbox, which determines whether they have a license associated with them. To associate a license to a user simply check the checkbox and then click the update button to confirm.
Not enough licences?
If you do not have enough licences, you can request another via our support team.
Important
All requests for license changes must be in written (email) and must be sent from the registered account holder with us.
Please note that licences are charged per month regardless of whether they are allocated to a user. To find out the cost of additional licences please see your invoice which is itemised, or alternatively contact our accounts team.
How to enable your new licence, following a licence increase
Once you have received a confirmation of your licence increase, follow the below steps to enable the new licence/s on your system:
- From anywhere within the system click System Settings
- Click Maintain MortgageKeeper Licence
- On Maintain MortgageKeeper Licence page, under section "Upload New Licence" click the "Relicence Automatically" link
The system will refresh, and display a message informing you of the new licence increase.
If the system displays an error message at this stage, please contact the eKeeper Support Team for assistance.
Back on the Maintain MortgageKeeper licence page, you will find a summary of your licences and how they are assigned. Here you can assign it to users as necessary.
The Relicence Automatically link is also used for when your request a licence reduction. Following the same process as above, when you receive your confirmation email, navigate to Maintain MortgageKeeper Licence and click the Relicence Automatically link.
-Relicence Automatically link, located on Maintain MortgageKeeper Licence page