When setting up your emails in the eKeeper system if you are using Gmail as your email provider then there are a few common issues you might run into.
2 Factor Authentication:
If you use 2 factor authentication on your Gmail account then you will need to enable use something called an App Password. Here is a guide from Google on how to set up App Passwords on Gmail. Once you have created an app password you will need to use this as your SMTP password in your user details (Here is our guide on Setting up Your Outgoing Emails).
Less Secure Apps:
Once of the most common issues people run into is Gmail blocking the integration due to a setting called Less Secure App Access. Here is a guide from Google on how to enable Less Secure App Access if it is blocking you from using the email integration.