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This guide is currently under construction. If you need assistance with this are of eKeeper CRM please contact support@ekeepergroup.co.uk



Editing Fact-Find Basics

To begin editing your Fact-Find navigate to System Settings > Fact-Find Structure(s) 

This page will display a list of the Fact-Find's on your system, and gives you options for each.

  • Edit: Allows you to change the name of the fact-find and its status (active, not used, in development). 
  • Edit Structure: Where most of the editing takes place. Edit the pages, sections and questions. 
  • Edit Fact Find Subsets: Create subsets of your fact-find. Useful for when you wish to show certain parts to certain people. 
  • Set Prerequisites: Here you can select whether you want certain requirements to be met before being able to enter a fact-find.

How to edit Fact-Find Structure

This guide will explain the basics of editing the main questionnaire structure of your fact-find. 

The Fact-Find Diagram on this page explains the flow of the fact-find. 

Click Edit Structure to begin. 

Editing Pages

You will now see a list of all the pages on your fact-find. Clicking Edit, will allow you to make changes to the page settings such as:

  • Page Title: The name of the page.
  • Sequence Number: The order of page against other pages. 
  • Repeat this page for every: If you wish for the fact-find to span multiple products, you can set the page and its contents to repeat automatically. (More info on this coming soon)
  • Restrict Page: You can set the controls for when the page is displayed.

Click Edit Sections & Questions to begin to edit sections and questions.

Editing Sections

This page allows you to make changes to the Sections of the fact-find and the Questions within them. 

Clicking the Edit Section button will allow you to edit:

  • Section Title: The name of the section.
  • Sequence Number: The order of the section against other sections.
  • Initially Hidden: This hides the section by default, and it will only appear if a question is answered a specific way. This is done by field effects on questions.
  • Move to page: If you decide the section belongs in another page, you can move it by using this option. 
  • Repeat this section for every: If you wish for the fact-find to span multiple products, you can set the page and its contents to repeat automatically. (More info on this coming soon)

-Fact-Find Structure List


-Fact-Find Structure Diagram



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