Login Error

If you are seeing this 'Login Error' message, one of two things the following is happening.:-

• The Username or Password you are using is incorrect

• The Password is incorrect

• Your Profile user profile is not Active or does not hold

• You user profile no longer holds a Licence against it

Check your username, as sometimes it is not always your email address, which browser auto complete often assumes incorrectly.

If you have a colleague that has eKeeper Administrator rights the appropriate system permissions (normally called Super Users), ask them to check if your user is still Active and holds a Licence. 

Once they've confirmed this, they will be able to reset your Password for you, and confirm your Username if required.

To reset your eKeeper system password manually you will need to utilise the password reset functionality within your eKeeper system providing you have previously activated your security question. Further information on setting your security question can be found here.

Resetting your Password

Should you forget your password, select the 'reset your password' link 

Enter your email address

Provide your security question answer

Note - this is not case sensitive

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The field highlighted above, against your user profile drives the password reset email.

The email should arrive within 5 minutes.

Once received use the 'Reset your password' link.

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Provide your security question answer

You will now see a screen where you can change your password.

If successful you will be redirected to your login page with a prompt advising of a successful reset.