After logging in to the service desk you may want to review you your existing tickets and requests. To do this click on the 'Requests' “Requests” button, which appears in the navigation bar to the top right and then click 'My Requests' (figure 6).
Figure 7 - Service Desk Navigation bar
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Once you have clicked on my requests, you should see a page similar to figure 7 below. This list any outstanding tickets by default and displays the status of the ticket“My Requests”.
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After clicking on “My Requests” you’ll be taken to a page showing all of your open tickets by default. On this page you can quickly see what status the ticket is in. If you would like to review your previously closed tickets then change the option from 'Open requests' to 'Closed requests'. If you are a manager in your company you can review tickets raised by other individuals. You can also specify that only bugs, or only requests are displayed. If you want to review the details of a ticket, simply click on its summary or its reference number.
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Figure 8 - My Requeststowards the top from “Open requests” to “Closed requests”. You can also choose to filter based of request type and whether you created the ticket or are just a participant. If you are wanting to view the details of the ticket click on either the reference number or summary.
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