Viewing Your Existing Tickets

After logging in to the service desk you may want to review your existing tickets. To do this click on the “Requests” button, which appears in the navigation bar to the top right and then click “My Requests”.

After clicking on “My Requests” you’ll be taken to a page showing all of your open tickets by default. On this page you can quickly see what status the ticket is in. If you would like to review your previously closed tickets then change the option towards the top from “Open requests” to “Closed requests”. You can also choose to filter based of request type and whether you created the ticket or are just a participant. If you are wanting to view the details of the ticket click on either the reference number or summary.