Introduction
This page will allow you to see the emails you have created by a bulk email communication. This will also provide you with a status report against each individual email.
User Permissions
The specific user permission needs to be enabled to allow users to see email queue.
Home > System Settings > User Permission Groups & Set Permissions > Click edit on the user group you wish to update
How to find the system setting
Navigate to the Bulk email queue settings page
Home > System Settings > Bulk email queue
How to use the email queue
When you get to the ‘Bulk email queue’ section you will have different drop downs for ‘Sent from’ ‘Status’ and ‘Created date’.
You can filter the search by choosing the required person in the ‘Sent from’ list.
After filtering the search you can then see the statuses of the emails in a bulk view.The Bulk Email Queue has filtering optionsallowing to you review different Bulk Email Queues depending on the specified criteria.
Status types
There are 4 different status types.
Waiting
In progress
Success
Error
These statuses The status will update every 15 minutes.In the picture you can see that the emails were sent at 16:52:25 and the status is ‘waiting’mins on the hour i.e 09:00:00, 09:15:00, 09:30:00 and so on.
After
15 minutes the status has changed to ‘success’ and the processed date is 17:00:10, which is approximately 15 minutes later.Once the email queue has been processed the status will be updated
The ‘waitingWaiting’ status means that the email is waiting to be sent.
Effectively the site updates every 15 minutes so for example, if a email was sent at 16:42 then it would be updated at 16:45.
for the next “run” to send
An ‘In progress’ means that it email is still being worked on to be sent.being processed
‘Success’ means it has confirms the email(s) have been sent .successfully
The ‘errorError’ status means that there has been some trouble sending the email. Such as invalid email address.a problem with the sending of the email(s)
If you hover Hover over the marked red circle it will explain what error has occurred.
for more detail on why the email Errored
