To submit a request for a change to the system or for us to perform a task on your system that is not related to a bug, click on 'request' next to the purple cogs (see above). Figure 3 - Raising a request
There are some fields available to you which will help you submit your request.
Field | Description |
|---|---|
Raise this request on behalf of | This defaults to the name of the person submitting the request. If you are submitting a query on behalf of another user, you can change the name that is displayed. |
Summary | Here you can enter a single line summarising the request e.g. "New report request", "Quote Request for a feature... " |
Description | Here you can describe the requirements for your request i.e. what you want the request to achieve. Please include as much information as possible, this will prevent delays when quoting for any chargeable work or delays completing the requested task. |
Attachment | Here you can add any documents or images that support your request |
Table 3 - Raising a request - available fields/descriptions
Submitting a question
To submit a question click on 'Question' that appears next to the speech bubbles.
Figure 4 - Raise a question
Field | Description |
|---|---|
Raise this request on behalf of | This defaults to the name of the person submitting the Question. If you are submitting a question on behalf of another user, you can change the name that is displayed. |
Summary | Here you can enter a single line summarising the request e.g. "How do I run a commission report", "How do I produce a document" etc. |
Description | Here you can submit more detail about your question, for instance you could describe the area of the system that you are asking about or you could describe the |
Attachment | Here you can drag and drop any files that support your query, for example you could include a screenshot of the screen that you are asking about. |
Table 4 - Raise a question - Available fields and description