Toolbox Factfind Questions

The ‘Toolbox Factfind’ on Finova CRM

Front Cover

Front Cover Details
Client Name(s)
Name of Adviser
Date of Fact-Find
What type of factfind is this?
Date disclosure documents were issued
Name of introducer
Form of client meeting
Customer Characteristics
Are there any changes to customer support required?
None	No
Not Discussed	No
Last Review Date

Health


Physical disability	No
Severe or long-term illness	No
Hearing or visual impairment	No
Mental health condition or disability	No
Addiction	No
Low mental capacity or cognitive disability	No

Life Events


Retirement	No
Bereavement	No
Income Shock	No
Relationship Breakdown	No
Domestic abuse (including economic control)	No
Caring responsibilities	No
Unemployment	No
Being a new parent	No

Resilience


Inadequate or erratic income	No
Over-indebtedness	No
Low savings	No
Low ability to withstand emotional shocks	No

Capability


Low knowledge or confidence in managing finances	No
Poor literacy or numeracy skills	No
Poor English language skills	No
Poor or non-existent digital skills	No

Learning difficulties

	No
No or low access to help or support	No
Customer Support Actions
Soft Facts Notes Section
Soft Facts Notes
Objectives & Aims

Objectives And Aims
What kind of Fact Find is this?
What are your main goals and objectives in relation to this meeting?

Which areas would you like to discuss?


Mortgage
Protection
Soft Facts Notes Section
Soft Facts Notes
Credit History - Applicant 1

Credit History - Applicant 1
Have you consolidated any liabilities into a mortgage over the past 5 years?
Have you ever been refused a mortgage?
Have you ever had a property repossessed or have you ever had to voluntary surrender a property?
Have you obtained a credit report?
Do you have any unspent Criminal Convictions?

Please tick the areas which apply to you with regards to your credit history:


Arrears	No
Bankruptcy	No
Covid-19 Payment Holiday	No
Default	No
CCJ	No
Debt Management	No
IVA/Trust Deed	No
Payday Loan	No
Repossessions	No
None of the above	No
Credit History - Applicant 2

Credit History - Applicant 2
Have you consolidated any liabilities into a mortgage over the past 5 years?
Have you ever been refused a mortgage?
Have you ever had a property repossessed or have you ever had to voluntary surrender a property?
Have you obtained a credit report?
Do you have any unspent Criminal Convictions?

Please tick the areas which apply to you with regards to your credit history:


Arrears	No
Bankruptcy	No
Covid-19 Payment Holiday	No
Default	No
CCJ	No
Debt Management	No
IVA/Trust Deed	No
Payday Loan	No
Repossessions	No
None of the above	No
Personal Details - Applicant 1

Main Details
Title	Mr
Forename
Middle Name
Surname
Previous name - if applicable
Date of name change - if applicable
Mother's Maiden name
Date of Birth
Age
Gender at Birth
Identifies as
NI Number
Marital Status
Nationality
Are you an Ex-Patriate?

Are you or any member of your family a public official?

(e.g. Heads of State, Heads of Government, Ministers and Deputy or assistant Ministers; Members of Parliament or of similar legislative bodies; Members of the governing bodies of political parties; Members of Supreme Courts, or Constitutional Courts or of other high level Judicial Bodies whose decisions are not generally subject to further appeal, except in exceptional circumstances; Members of Courts of Auditors or of the Boards of Central Banks; Ambassadors, Charges D'affaires and high-ranking officers in the Armed Forces; Members of the Administrative, Management or Supervisory Boards of State-Owned Enterprises; Directors, Deputy Directors and members of the board or equivalent function of an international organization; High ranking officers of the police, security services and armed forces.)
Country of Residence
Describe how the client is connected and maintained a financial footprint, in the UK?
Anticipated Retirement Age
Mobile telephone number
Daytime telephone number
Does your client have an Email Address?
Primary Email Address
Do you have any dependants?
Soft Facts Notes Section
Residential Details - Current Address

Present Residential Address


Postcode
House/Flat Name or Number
Address 1#
Address 2#
Address 3#
Address 4#
Address 5#
What was the residential Status?
Date Moved In
How many previous addresses have you had in the last 3 years?
Soft Facts Notes Section
Main Occupation Details
Main Occupation Status
Type of Employment
Other Employment Income to be included with Basic Salary

Guaranteed Income


Guaranteed Overtime (Annual Gross)
Additional Duty Hours (Annual Gross)
Guaranteed Bonus (Annual Gross)
Commission (Annual Gross)
Car Allowance (Annual Gross)
Mortgage Subsidy (Annual Gross)
Rent Allowance (Annual Gross)
Large Town Allowance (Annual Gross)
Other Allowance (Annual Gross)

Non-Guaranteed Income


Regular Overtime - Not Guaranteed (Annual Gross)
Irregular Overtime (Annual Gross)
Regular Bonus (Annual Gross)
Secondary Occupation
Do you have any additional Earned Income?
Personal Details - Applicant 2

Main Details
Title	Mrs
Forename
Middle Name
Surname
Previous name - if applicable
Date of name change - if applicable
Mother's Maiden name
Date of Birth
Age
Gender at birth
Identifies as
NI Number
Marital Status
Nationality
Are you an Ex-Patriate?

Are you or any member of your family a public official?

(e.g. Heads of State, Heads of Government, Ministers and Deputy or assistant Ministers; Members of Parliament or of similar legislative bodies; Members of the governing bodies of political parties; Members of Supreme Courts, or Constitutional Courts or of other high level Judicial Bodies whose decisions are not generally subject to further appeal, except in exceptional circumstances; Members of Courts of Auditors or of the Boards of Central Banks; Ambassadors, Charges D'affaires and high-ranking officers in the Armed Forces; Members of the Administrative, Management or Supervisory Boards of State-Owned Enterprises; Directors, Deputy Directors and members of the board or equivalent function of an international organization; High ranking officers of the police, security services and armed forces.)
Country of Residence
Describe how the client is connected and maintained a financial footprint, in the UK?
Anticipated Retirement Age
Mobile telephone number
Daytime telephone number
Does your client have an Email Address?
Primary Email Address
Do you have any dependants?
Soft Facts Notes Section
Residential Details - Current Address

Present Residential Address


Postcode
House/Flat Name or Number
Address 1#
Address 2#
Address 3#
Address 4#
Address 5#
What was the residential Status?
Date Moved In
How many previous addresses have you had in the last 3 years?
Soft Facts Notes Section
Main Occupation Details
Main Occupation Status
Type of Employment
Other Employment Income to be included with Basic Salary

Guaranteed Income


Guaranteed Overtime (Annual Gross)
Additional Duty Hours (Annual Gross)
Guaranteed Bonus (Annual Gross)
Commission (Annual Gross)
Car Allowance (Annual Gross)
Mortgage Subsidy (Annual Gross)
Rent Allowance (Annual Gross)
Large Town Allowance (Annual Gross)
Other Allowance (Annual Gross)

Non-Guaranteed Income


Regular Overtime - Not Guaranteed (Annual Gross)
Irregular Overtime (Annual Gross)
Regular Bonus (Annual Gross)
Secondary Occupation
Do you have any additional Earned Income?
Expenditure - Soft Facts Notes Section
Soft Facts Notes Section
Liabilities: Credit Commitments - Applicant 1

Liabilties - Credit Commitments
Do you have any existing credit commitments?
Liabilities: Credit Commitments - Applicant 2

Liabilties - Credit Commitments
Do you have any existing credit commitments?
Liabilities: Existing Mortgage - Applicant 1

Existing Mortgages
Do you have any existing mortgages?
Liabilities: Existing Mortgage - Applicant 2

Existing Mortgages
Do you have any existing mortgages?
Existing Protection Policies - Applicant 1

Existing Protection Policies - Applicant 1
Do you have any existing protection policies (Life cover, Critical Illness, Income Protection, ASU, Endowments)
Existing Protection Policies - Applicant 2

Existing Protection Policies - Applicant 2
Do you have any existing protection policies (Life cover, Critical Illness, Income Protection, ASU, Endowments)
Current Monthly Expenditure

Expenditure Planning
Is this expenditure completed:
Disposable Income Details

Disposable Income Details

THIS PAGE WILL AUTOCALCULATE WITHIN TOOLBOX

YOU ONLY NEED TO COMPLETE THE FOLLOWING QUESTION - Current expenditure that will no longer apply


Is this income completed:
Assets & Liabilities Summary - Applicant 1

Assets And Liabilities Summary
How many assests do you have?
Assets & Liabilities Summary - Applicant 2

Assets And Liabilities Summary
How many assests do you have?
Emergency Fund/Health & Will Details - Applicant 1

Emergency Fund
How much capital would you need to provide for potential emergencies?
Health & Will Details

Health Details


Have you ever experienced any medical health issues?
Are you, or have you ever been a smoker?

Will Details


Do you have a will?
Have you granted Power Of Attorney?
Soft Facts Notes Section
Emergency Fund/Health & Will Details - Applicant 2

Emergency Fund
How much capital would you need to provide for potential emergencies?
Health & Will Details

Health Details


Have you ever experienced any medical health issues?
Are you, or have you ever been a smoker?

Will Details


Do you have a will?
Have you granted Power Of Attorney?
Soft Facts Notes Section
Mortgage

Application Type Details

What is the purpose of the loan? (please note multiple options can be selected)


Buying First Home	No
Business Purposes	No
Moving House	No
Other property Purchase	No
Looking for new mortgage deal	No
Financing home improvements	No
Financing car purchase	No
Debt Consolidation	No
Divorce Settlement	No
School Fees	No
Tax Bill	No
Other	No
Type of Loan
Soft Facts Notes Section
Determining Most Suitable Mortgage
Do you have any plans to repay part or all of the mortgage in the foreseeable future?
Are you likely to move home within the foreseeable future (other than this transaction)?

Please explain to your customer what an ERC is and in the Customer's Own Words,

record the customer's attitude in terms of preferences and trade-offs between improved rate and potential ERC
Soft Facts Notes Section
Mortgage Types

Please tell me:-

What is important to you in regards to your mortgage payments?

How long do you feel is reasonable to be tied into a specific mortgage product?

Why has the specific tie in period been chosen?
Soft Facts Notes Section
Prioritise Your Needs

How important are the following preferences:-

So I can research a suitable mortgage, please tell me what mortgage preferences are important to you?

No up-front costs (Free Legal, Free Lender Fees and Free Valuation)

Cashback

Portable

Guarantor Acceptable

Offset Mortgage

Ability to make overpayments

Ability to make Repayment Holidays

No Higher Lending Charges

No Early Repayment Charges

No Early Repayment Charges on Partial Repayments

No Early Repayment Charges payable at the end of the incentive period

Speed of Completion

The ability to add fees to your mortgage (extra interest will be payable)

To minimise any lender arrangement costs (No Booking Fees and No Arrangement Fees)
Please tell me why they are important to you
Early Repayment, Moving Home and Product Type

Early Repayment and Moving Home
Do you have any plans to repay part or all of the mortgage in the foreseeable future?
Are you likely to move home within the foreseeable future (other than this transaction)?

Please explain to your customer what an ERC is and in the Customer's Own Words,

record the customer's attitude in terms of preferences and trade-offs between improved rate and potential ERC
Product Types

Please tell me:-

What is your preference? (Fixed, Variable, Tracker, Cashback Capped)

Why? Please note the reason for this preference.

Having explained the available terms and taking into account your future anticipated plans, what term would you prefer to be tied in for and why?
Establishing a Budget

Budget Planning
Is this Budget completed:
Mortgage Details

Mortgage / Re-mortgage Details
Have you found a property?
Address Postcode
What is the purchase price or estimated value
Amount of deposit for the new property or Equity within existing property
Source of deposit i.e. savings, gift, builder, equity etc...
What would be your preferred term?(Years)
What would be your preferred term?(Months 0-11 e.g. 20 years 3 months)
Please explain why the preferred term has been chosen?
What are your thoughts about using more of your disposable income to reduce the mortgage term which would reduce the overall cost of your mortgage?
Does the term extend past the Anticipated Retirement Age?
Is this a new build?
Are there any builder incentives?
Is this a Government funded scheme?
Mortgage Fees and Charges

There are a number of fees and charges associated with taking out a mortgage. Please note your preference as to how you would like to pay these fees or charges.


You can pay any fees or charges up front	No
You can increase the amount you borrow by adding any fees or charges to the loan (subject to lender's agreement)	No
You can pay part of any fees or charges up front and add part to the loan	No
Soft Facts Notes Section
Repaying Mortgage

Repaying Mortgage Details
Is it important for you to be certain that your mortgage will be repaid at the end of the term, provided you pay the required payments on time?
How do you intend to repay your mortgage?
Solicitor/Estate Agent Details

Solicitor and/or Estate Agent Details
Solicitor Firm Name
Solicitor Building Name
Solicitor Building Number
Address Postcode
Address 1#
Address 2#
Address 3#
Address 4#
Address 5#
Contact Name
Contact Number
Estate Agent Name
Estate Agent Building Number
Estate Agent Building Name
Address Postcode
Address 1
Address 2
Address 3
Address 4
Address 5
Contact Name
Contact Number
Soft Facts Notes Section
Protection

Life Concerns
Are the Life Concerns completed
Establishing Your Concerns - Life
Has a Mortgage need been identified?
Have Other Life needs been identified?
Life Concern
How many life concerns would you like to add?
Establishing Your Concerns - Critical/Serious Illness
Has a Mortgage need been identified?
Have Other Critical/Serious Illness needs been identified?
CIC Concerns
Are the CIC Concerns completed
CIC Concern
How many CIC concerns would you like to add?
Establishing Your Concerns - Income Protection
Is it important to retain your current lifestyle?
Addressing Other Needs

Addressing Other Needs
Do you have any other needs that have not been reviewed today whereby you would like advice now or in the future?
Soft Facts Notes Section
Declaration

Declaration
I/we confirm that the information detailed on this form is accurate and complete. I/we understand that advice and recommendations will be made based on this information.	No

I/we understand that if information I/we provide is incorrect or incomplete:

my/our adviser will be unable to take into account all of my/our personal circumstances when giving advice or making recommendations. This will restrict the ability of my/our adviser to provide the most appropriate advice or recommendation; and

where I have knowingly made false or misleading representations to my adviser or provided information which is subsequently found to be false, this may mean that my transaction will not proceed, notwithstanding any costs I have incurred; and/or that my adviser may be required to disclose that I have made such false representations. Such disclosure may be made to any provider who may consider my application or any regulatory or supervising authority.	No
I am / we are aware that provision of information to the adviser places me/us under no obligation to conclude any transaction.	No
I/we have received the General Terms and Conditions, an explanation of the adviser's fees and charges and the adviser's business card.
I/We have received the General Terms and Conditions and the adviser's business card.
Soft Facts Notes Section